All products – opened or not – can be returned for any reason. Counting from the time the Delivered order is successful, send the items back to us within 30 business days and we’ll refund your money
Once we receive the package. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error). If 30 days has passed since your purchase, we’re sorry, but we can’t accept this item as a return.
Cases where customers can return orders:
- Product incorrect description.
- Defective product due to manufacturer.
- Product expired.
- Product is damaged during shipping.
- Product does not work.
Return & Refund process
Email us at [email protected] Including: #Your Order, First and Last name, Email address, Phone number and reason for return. Within 24 working hours, Yupgoods Store Customer Care will send Return Labels file (have our warehouse address and return shipping method) to your email.
You carefully package for Returned Order, Print and Paste the Return Labels on the package. Within 7-10 working days. You need ship Order Return to our warehouse at the address on Return Labels.
After the order returns to our warehouse. Within 5-10 working days, we issue refund via your Paypal/Credit Card.
If you need any further information about your product, contact us for a consultant:
Name: YUPGOODS LLC
Address: 38811 Cherry Street, Newark, CA 94560, United States
Email: [email protected]